Complaints are normally made by a stakeholder such as an employer, client or infrastructure manager, but may be made by others.
You can make a complaint where you think that there has been a breach of competence or conduct by an IRSE Licence Holder that relates to:
It is important that you make the complaint as soon as possible after a failing is identified, so that the risks to railway operation are minimised. You should not wait until an investigation or disciplinary hearing has been completed before submitting a complaint. Complete this complaints form and email it to the IRSE Licensing Registrar, together with any supporting evidence.
You can find information about the complaints process in Licensing Procedure 4 (LP04).
The licence holder has the right to appeal against the complaint and subsequent decisions if they feel that:
You can find information about appeals in Licensing Procedure 4 (LP04).
To check a licence holder's complaints status, use our licence validation service or email email@example.com
IRSE does not routinely publish details of complaints.
Where a licence has been revoked but the licence card has not been returned to IRSE, we publish the licence holder's details. We also publish the details of licence cards which have been falsified.
See the list of revoked licence cards that have not been returned.